FAQ

What is Canugo?
Think of Canugo as your moving, delivery and heavy lifting friend. We connect you with local bike, motorbike, car and van owners (called 'Helpers'...
Thu, 7 Mar, 2019 at 11:45 AM
Who are the Canugo Helpers?
Every Canugo Helper is an independent vehicle owner, who is background checked and verified by Canugo and continuously rated and reviewed by other Canugo cus...
Thu, 7 Mar, 2019 at 2:13 PM
Where can I download the customers app?
App Store - Click Here Google Play - Click Here 
Mon, 18 Jun, 2018 at 8:31 PM
How much does a Canugo cost?
The cost varies based on the type of vehicle requested, the distance between pick up and drop off, the number of helpers required, and the time frame reques...
Thu, 7 Mar, 2019 at 2:13 PM
How do I pay my Helper(s)?
All payments are made directly through Canugo via credit card or the other electronic forms of payment offered.
Thu, 7 Mar, 2019 at 12:40 PM
Can I tip my Helper(s)?
Yes, but tipping is completely optional. You'll be able to tip your Helpers directly through the Canugo app once the job has been completed. Helpers rec...
Mon, 18 Jun, 2018 at 8:43 PM
Is there a cancellation fee?
In the event that you cancel your job with more than 24 hours notice there is no fee. If you cancel with less than 24 hours notice and a Helper is scheduled...
Mon, 18 Jun, 2018 at 8:43 PM
How do I communicate with my Helper(s)?
You and your Helper(s) will be able to message one another via the Canugo app or website.  Once the job is in transit you will be able to call the helper a...
Thu, 7 Mar, 2019 at 2:15 PM
How can I call my helper driver?
Once your helper has begun your job, you will be able to call them via the app. 
Wed, 20 Mar, 2019 at 10:34 AM
Will Helpers pack boxes?
Helpers do not pack boxes.  It is expected that you will have everything packed and ready for transport before your Helper(s) arrives. We give you the opti...
Thu, 7 Mar, 2019 at 2:16 PM